Manager, Process Excellence

About Suffolk

Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development.

Suffolk – America’s Contractor – is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.  For more information, click here.

Role Summary

Reporting to the Director of Process Excellence, this role will support the development, implementation, and evolution of Suffolk’s Operations Playbook – our source of truth for how Suffolk builds. This individual will play a key role in maintaining Suffolk’s standards of operational excellence by developing and refining standard operating procedures (SOPs), best practices, and templates in close partnership with process owners and business leaders across the organization.  

This role requires a thoughtful, highly collaborative, and action-oriented professional who can work cross-functionally to both codify what’s working and help design what’s next – especially in emerging verticals and new markets and sectors where processes are still being defined. The ideal candidate is a strategic thinker and doer, passionate about consistency and continuous improvement.  

• Partner with the Director of Process Excellence to advance and maintain Suffolk’s Operational Playbook, ensuring all SOPs, best practices, and templates are current, accurate, and aligned with company standards. 

• Lead process maturity initiatives across all Operational Excellence (Ops Ex) processes, establishing frameworks to ensure full documentation of in-scope processes. 

• Collaborate with business and process owners across regions, departments, and sectors, to define, document, and improve core operational processes.  

• Identify and prioritize opportunities for continuous process improvement across emerging markets, sectors, and verticals; lead cross-functional teams to design and implement solutions. 

• Partner with Ops Ex leadership by providing project management support to high-impact programs and initiatives. 

• Measure, report, and communicate the impact of process management and improvement initiatives to senior leadership by supporting the measurement and reporting of process adoption, maturity, and impact through dashboards, playbook analytics and process reviews. 

• Collaborate with Data and Technology teams to design processes that leverage technological innovation and data-driven decision-making. 

• Stay current on industry best practices and trends in process management, particularly in Mission Critical, Design-Build, and Suffolk vertical projects. 

• Advance measurement approaches and tools in partnership with the Ops Ex team to enhance operational insight and effectiveness. 

• Bachelor’s degree in construction management, business, engineering, or a related field; advanced degree preferred. 

• Minimum of 5–7 years of experience in construction operations, process improvement, or standards development  

• Strategic thinker and self-starter with proven ability to influence cross-functional teams and drive organizational change. 

• Exceptional project management, organizational, and prioritization skills in a fast-paced environment. 

• Strong leadership, communication, and interpersonal skills; capable of engaging at all levels of the organization. 

• Detail-oriented with a focus on operational excellence and measurable outcomes. 

• Proficiency with Procore, Bluebeam, and other construction technologies desired but not required; familiarity with enterprise-level process management tools a plus. 

• Willingness to learn, adapt, and take ownership of high-impact responsibilities.

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law.  This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment.  Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.