Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development.
Suffolk – America’s Contractor – is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.
The Role
The Manager, Concierge Services, People & Culture leads Suffolk’s concierge services for project teams in the U.S. Virgin Islands. This role is responsible for designing, implementing, and continuously improving programs that enhance employee experience and support Suffolk’s culture of care, innovation, and operational excellence. The manager oversees concierge operations, partners with HR and business leaders, and ensures seamless delivery of high-touch support, local resources, and office operations. This position serves as a strategic advisor and champion for employee well-being, engagement, and operational efficiency.
Lead, coach, and develop concierge services, fostering a culture of service excellence, collaboration, and continuous improvement.
Design and implement programs and processes that enhance the employee experience, leveraging data, feedback, and Suffolk best practices.
Serve as a strategic advisor to employees and leaders on resource options, balancing organizational guidelines with individual needs.
Oversee the delivery of concierge-style support, ensuring professionalism, care, and responsiveness.
Build and maintain partnerships with local vendors, service providers, and community organizations to support employee needs.
Collaborate with Suffolk’s corporate engagement and community giving teams to coordinate impactful events and initiatives that strengthen employee connection and well-being.
Ensure compliance with HR policies and confidentiality in all employee interactions and recordkeeping.
Oversee onboarding and offboarding processes, ensuring a seamless experience for all employees.
Manage travel coordination, office operations, and administrative support for meetings and project activities.
Develop and implement office and travel coordination processes that improve efficiency and cost-effectiveness.
Monitor and report on key metrics related to employee experience, service quality, and operational efficiency.
Develop and manage the concierge services budget, identifying opportunities for cost savings and process improvements.
Represent the concierge services function in cross-functional meetings and Suffolk initiatives.
Key Competencies
Strategic thinking and program management
Leadership and team development
Relationship building with employees, leaders, and external partners
Proactive problem-solving and decision-making
Strong communication and influencing skills
High attention to detail and organizational skills
Ability to thrive in a dynamic, fast-paced environment aligned with Suffolk’s core values
While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.
Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.