Business Process Analyst

About Suffolk: 

Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development.

Suffolk – America’s Contractor – is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

The Role: 

The Business Process Analyst in the Office of the Chief Information Officer (OCIO) is responsible for analyzing, documenting, and optimizing business process in support of digital transformation.. This role works closely with cross-functional teams to understand current workflows, identify opportunities for improvement, and propose future state solutions that align with organizational imperatives. The Business Process Analyst serves as a bridge between business stakeholders and information and technology teams, translating business needs into well-defined requirements and process models that drive technology-enabled transformation initiatives and create quantifiable business value.

Primary Responsibilities:

• Document current state business processes through interviews, workshops, and observation to create accurate process maps and workflow diagrams.
• Analyze existing processes to identify inefficiencies, redundancies, and opportunities for improvement.
• Collaborate with business stakeholders to gather and document business requirements.
• Develop future state process models that leverage technology solutions to enhance efficiency and effectiveness.
• Create detailed functional specifications and business requirements documents.
• Facilitate workshops and meetings with business and IT stakeholders to validate process models and requirements.
• Support process implementation by providing training and documentation to end users.
• Monitor process performance through metrics and KPIs to ensure continuous improvement.
• Partner with IT teams to ensure technology solutions align with business needs and process requirements.
• Maintain process documentation and ensure it remains current through regular reviews.
• Identify opportunities for process standardization and automation across the enterprise.
• Support change management efforts associated with process and system changes.
• Provide regular updates to leadership on process improvement initiatives and outcomes.

Job Requirements:

• Bachelor’s degree in Business Administration, Information Systems, or a related field (or equivalent experience)
• 3-5 years of experience in business process analysis, process improvement, or a related field.
• Experience working with Human Capital Management (HCM) systems (e.g., Oracle HCM), particularly in support of HR-related business processes. 
• Experience with process mapping and modeling techniques
• Familiarity with business analysis methodologies and tools
• Understanding of IT service delivery and project management concept

Knowledge/Competencies:

• Proficiency in process modeling tools and techniques (e.g., BPMN, flowcharting)
• Strong analytical and problem-solving skills
• Excellent communication and facilitation skills
• Ability to translate complex concepts into clear, understandable documentation
• Knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma)
• Experience with requirements gathering and documentation
• Strong interpersonal skills and ability to build relationships with stakeholders at all levels
• Detail-oriented with strong organizational skills
• Adaptable to changing priorities and business needs
• Basic understanding of enterprise systems and applications

Working Conditions:

• Travel required: 5% (Domestic)
• Telecommuting option: Hybrid (4 days in office per week)

Primary Contacts:

• Sr. Director, OCIO
• Business unit stakeholders and subject matter experts
• IT project managers and development teams
• Process owners across business functions
• Change management specialists
• IT architects and analysts
• Enterprise application teams

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law.  This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment.  Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.