Digital Products Manager

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies), and innovation research/development.

Suffolk – America’s Contractor – is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

About the Role: 

The Digital Product Manager – Construction Technology collaboratively leads the strategy, development, and ongoing optimization of technology solutions that support Suffolk’s construction operations across key product families, including Project and Documentation Management, Pre-construction and Workforce Management, Safety and Site Management, Scheduling, and Design Management. This role operates within a modern product operating model, focusing on outcomes instead of outputs, continuous discovery, and empowered teams collaborating deeply across operational and functional groups.

As a strategic thought partner and trusted advisor to business leaders, the Product Manager oversees the entire product lifecycle—from initial concept through continual discovery, design, delivery, configuration, adoption, and iteration—while focusing on measurable business impact and outcomes. This includes identifying user needs, shaping product visions, eliciting and influencing business objectives, and prioritizing technology investments that create tangible value.

In addition to strategic product leadership, the role includes responsibilities for technical product ownership, providing technical direction at the product ecosystem level, and driving the realization of business value from digital investments.

The Product Manager collaborates with internal stakeholders, IT colleagues, and external vendor partners to identify opportunities, articulate requirements, and deliver solutions that digitize and enhance business operations. They play a crucial role in transforming the traditional application support model into a product-centric approach, building capabilities that anticipate business needs, enable agility, and foster continuous improvement.

A strong foundation in change leadership is critical for this role, ensuring successful organizational transformation and adoption.

Strategic Responsibilities

• Define, steward, and promote the product vision and strategy for vertical and functional stakeholder digital assets in alignment with enterprise goals.
• Manage the entire product lifecycle—strategy, continuous discovery, delivery, adoption, and optimization—while concentrating on achieving measurable business outcomes.
• Collaborate with business stakeholders to identify needs, prioritize opportunities, translate objectives into actionable roadmaps, and ensure that the product aligns with business imperatives.
• Collaborate with Business Process Analysts to ensure solutions create and enable optimized, scalable, and efficient workflows across functions.
• Establish and monitor success metrics linked to business outcomes (e.g., efficiency gains, compliance improvements, risk reduction).
• Monitor market trends, emerging technologies, and industry practices relevant to business trends, innovation, and digital products within the assigned portfolio to guide product innovation and evolution.
• Lead change management initiatives through proven frameworks (e.g. ADKAR) to enhance adoption, engagement, and behavioral change across stakeholder groups.
• Align the product’s technical roadmap with broader business objectives, enterprise system architecture, and long-term strategic priorities.
• Perform strategic product ownership by balancing short-term needs with long-term maintainability and business value realization.
• Proactively identify and mitigate cross-functional constraints, risks, and dependencies that impact product success.

Operational Responsibilities

• Manage and prioritize the product backlog based on ROI, business imperatives, user feedback, and insights from continuous discovery.
• Drive product releases and delivery through close collaboration with business, technical, and vendor stakeholders.
• Coordinate and execute user acceptance testing, enable system integrations, ensure environment readiness, and configure applications in collaboration with the team according to technical and functional requirements.
• Ensure clear and actionable product documentation, including user stories, business cases, roadmaps, and implementation plans, is maintained.
• Serve as the liaison between technical teams and business stakeholders to ensure alignment, transparency, and issue resolution throughout the delivery lifecycle.
• Actively manage relationships with third-party vendors, oversee support cases and system upgrades, facilitate technical improvements, and ensure compliance with service level expectations.
• Oversee incident management, escalate technical issues, and manage resolution processes to ensure operational stability and maintain product quality.
• Evaluate the technical feasibility and risks associated with product features and changes; ensure that the product aligns with technical standards and supports enterprise architecture.
• Ensure products remain defect-free, secure, and continue to provide real business value throughout their lifecycle.
• Support ongoing operational tasks to improve product reliability, anticipate business needs, and promote a culture of continuous improvement.

Education & Experience:

• Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience).
• A minimum of five years of experience in product management or a similar end-to-end technical product ownership role
• Demonstrated expertise in driving digital transformation within highly complex, cross-functional environments.
• Deep familiarity with construction technology platforms and product families, including tools such as Procore, P6 EPPM, Autodesk, Revizto, HammerTech, Bridgit Bench, and Docusign.
• Experience managing product portfolios that span capabilities such as project and documentation management, pre-construction and workforce planning, safety and site management, scheduling, and design coordination.
• Proven ability to align construction technology investments with field needs and enterprise strategy, delivering measurable business outcomes.
  
  

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law.  This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment.  Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.