Senior Instructional Designer

About Suffolk:

Suffolk is a national enterprise that builds, innovates, and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies), and innovation research/development.

Suffolk – America’s Contractor – is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

This Role:

Department: Construction Learning & Development

Reporting To: Director, Construction Learning & Development

Location: Boston

Status: Full Time/Exempt

Years of experience: 5+ years

This role reports to the Director, Learning & Development, and is in charge of overseeing and carrying out content creation and instructional design projects. This includes developing learning materials, managing external resources, coordinating vendors, planning for regular course revisions, and building cooperative relationships with cross-functional teams.

Responsibilities

Instructional Design:

• Responsible for leading analysis, design, development, implementation, and evaluation of L&D content;
  • Including online and classroom curriculum, ILT presentations, micro-learnings, video training, assessments, feedback surveys, progress evaluations.
• Collaborate with subject matter experts to determine learning objectives and outcomes.
• Create thorough storyboards and scripts that show the layout, sequence, interactions, and content of multimedia and interactive elements in the learning materials.
• Measure the effectiveness of instructional programs using appropriate evaluation methods. Analyze feedback and data to continuously improve learning solutions.
• Advocate support of cross-functional partnership with Talent Management (P&C) and Marketing
• Working with experts to plan and update training content, making sure learning materials stay up-to-date, useful, and in line with business goals and SOP changes.
• Support ongoing learning and development initiatives; including the Operational Excellence Academy, the Field Accelerated Superintendent Training, and QuickStart.

Contractor and/or Vendor Management:

• Establish specific project boundaries and objectives for contractors and/or vendors and make sure they agree on project needs and timelines.
• Provide guidance and feedback to contractors and/or vendors to ensure consistent quality standards.
• Foster a team spirit and skill growth among junior contractors by sharing and learning from each other.

Learning Technology

• Harness the power of educational technology tools and platforms to enhance the learning experience. Incorporate multimedia elements, interactive activities, simulations, and other engaging features into the operations curriculum.
• Stay current with emerging trends in instructional design, adult learning theories, and educational technology.
• Keep up with industry trends, emerging technologies, and best practices in instructional design to continuously enhance the quality and impact of learning content.

Qualifications

• Holds a Bachelor’s degree in a related field or has equivalent work experience, providing a strong foundation in educational principles and practices.
• Possesses over 5 years of experience writing and creating engaging learning experiences and training deliverables, demonstrating a proven track record of success in the field.
• Proven experience in instructional design, with a strong portfolio showcasing expertise in graphic design, multimedia, and UI design.
• Applies advanced design and adult learning principles, including ADDIE, Design Thinking, Kirkpatrick Model, and Bloom’s Taxonomy, to develop effective educational programs and materials.
• Effectively manages multiple projects simultaneously using strong project management skills, including task prioritization, timeline management, and resource allocation.
• Utilizes a variety of software, authoring tools, and LMS systems, including Microsoft Office 365, YouTube, Social Learning platforms, Articulate Storyline, and Rise, to create and manage educational content.
• Adheres to brand, design, and communication standards and processes, ensuring consistency and quality across all educational materials and deliverables.

Travel

• Requires some travel to regional offices to support the department’s training efforts.

Necessary Attributes

• Proactive self-starter with the ability to work with minimal oversight
• Strong leadership skills
• Strong project management skills
• Ability to thrive in a fast-paced environment
• Strong analytical and communication skills
• Strong client focus and relationship management skills
• Demonstrates emotional intelligence, and builds trusts through strong personal character and authentic behavior
• Collaborative and able to work effectively with diverse teams
• Well organized and structured
• Excellent presentation skills
• Ability to structure, analyze and solve complex problems with creativity
• Technical capacity to learn new systems quickly and use them to answer business questions
• Adaptable, resilient, flexible and meet constantly changing priorities with enthusiasm

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law.  This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment.  Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.