Instructional Designer

About Suffolk:

Suffolk is a national enterprise that builds, innovates, and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies), and innovation research/development.

Suffolk – America’s Contractor – is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

The Role: 

This role reports to the Director, Learning & Development, and is in charge of overseeing and carrying out content creation and instructional design projects. This includes developing learning materials, managing external resources, coordinating vendors, planning for regular course revisions, and building cooperative relationships with cross-functional teams.

• Responsible for leading analysis, design, development, implementation, and evaluation of L&D content;
• Collaborate with subject matter experts to determine learning objectives and outcomes.
• Create thorough storyboards and scripts that show the layout, sequence, interactions, and content of multimedia and interactive elements in the learning materials.
• Measure the effectiveness of instructional programs using appropriate evaluation methods. Analyze feedback and data to continuously improve learning solutions.
• Working with experts to plan and update training content, making sure learning materials stay up-to-date, useful, and in line with business goals and SOP changes.
• Support ongoing learning and development initiatives; including the Operational Excellence Academy, the Field Accelerated Superintendent Training, and QuickStart.
• Harness the power of educational technology tools and platforms to enhance the learning experience. Incorporate multimedia elements, interactive activities, simulations, and other engaging features into the operations curriculum.
• Stay current with emerging trends in instructional design, adult learning theories, and educational technology.
• Keep up with industry trends, emerging technologies, and best practices in instructional design to continuously enhance the quality and impact of learning content.
• Requires some travel to regional offices to support the department’s training efforts.

• Holds a Bachelor’s degree in a related field or has equivalent work experience, providing a strong foundation in educational principles and practices.
• Possesses 3-5 years of experience writing and creating engaging learning experiences and training deliverables, demonstrating a proven track record of success in the field.
• Demonstrates continuous enthusiasm for learning by consistently seeking out and engaging in new educational opportunities, such as workshops, courses, and self-study programs.
• Applies advanced design and adult learning principles, including ADDIE, Design Thinking, Kirkpatrick Model, and Bloom’s Taxonomy, to develop effective educational programs and materials.
• Utilizes a variety of software, authoring tools, and LMS systems, including Microsoft Office 365, YouTube, Social Learning platforms, Articulate Storyline, and Rise, to create and manage educational content.
• Adheres to brand, design, and communication standards and processes, ensuring consistency and quality across all educational materials and deliverables.
• Excels in communication and collaboration, working effectively with diverse teams to achieve common goals and produce high-quality educational materials.

Necessary Attributes

• Proactive self-starter with the ability to work with minimal oversight
• Strong leadership skills
• Strong project management skills
• Ability to thrive in a fast-paced environment
• Strong analytical and communication skills
• Strong client focus and relationship management skills
• Demonstrates emotional intelligence, and builds trusts through strong personal character and authentic behavior
• Collaborative and able to work effectively with diverse teams
• Well organized and structured
• Excellent presentation skills
• Ability to structure, analyze and solve complex problems with creativity
• Technical capacity to learn new systems quickly and use them to answer business questions
• Adaptable, resilient, flexible and meet constantly changing priorities with enthusiasm

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law.  This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment.  Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.