Business Systems Analyst

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies), and innovation research/development.

Suffolk – America’s Contractor – is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

The Role: 

The Business Systems Analyst will directly support Suffolk’s business applications. Applications include Procore, Primavera P6, Autodesk, Oracle, Textura and related third party applications that enable the construction process.  This person will work closely with business users and will be responsible for resolving Tier III help desk tickets as well as implementing new capabilities.

• Provide day to day support and troubleshooting of user and application problems within the Project Management, Field Management and Operations Support teams.
• Provide functional and technical support to the Construction Operations area, in the analysis, design, development and implementation of business processes and applications.
• Participate with other IT staff and internal business partners in new product reviews, tests, and pilots. 
• Document system functions and processes for the Technology group as well as selected items for our internal business customers. 
• Provide troubleshooting support on processes and systems issues. 
• Collect and analyze business requirements for multifunctional projects to provide the best solution for business needs. 
• Identify operational inefficiencies, conflicting business practices and integration issues, and participate in evaluation of alternative solutions. 
• Develop business relationships and integrate activities with other IT colleagues to ensure successful implementation and support of projects. 
• Foster and maintain good relationships with internal business partners and IT colleagues to meet expected customer service levels. 
• Ensure through the development and execution of testing plans that production issues are minimal after implementation of new enhancements, changes, or upgrades.
• Develop and support ongoing user training to ensure all functional users understand the application capabilities and leverage system capabilities to deliver the optimal user experience to the Finance team

• Bachelor's degree: Major or Minor in Information Systems preferred.
• 2+ years of professional experience supporting business applications.
• Bachelor’s degree in Information Technology, Construction Management, Business, or related area is strongly preferred.
• Experience with Construction Management and other supporting construction applications
• Experience with relational database concepts, PL/SQL, and related development tools a plus.
• Project management experience preferred.
• Experience in construction industry a plus.

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level.

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.